Privacy Policy

1Information We Collect

To fulfill your transportation requests and maintain passenger safety, Chesterfield Taxi collects the following categories of information:

• Contact Details: Your name, phone number, and email address used for booking confirmations, chauffeur arrival notices, and digital receipts.
• Trip & Routing Data: Pickup addresses, destinations, intermediate waypoints, flight numbers for airport tracking, and date/time schedules.
• Payment & Billing Data: Payment card tokens, transaction IDs, or corporate account numbers processed securely through encrypted, PCI-compliant payment gateways. We never store raw credit card CVV codes.
• Special Transit Notes: Child safety seat requirements, gate access codes, and luggage notes.

2How We Use Your Information

Your information is strictly utilized to deliver and improve professional transportation services:

• Dispatching closest available fleet vehicles to your designated pickup point.
• Providing assigned chauffeurs with your pickup address and passenger contact details for seamless coordination.
• Calculating transparent, fixed upfront fares and issuing itemized digital receipts.
• Continuously monitoring flight arrival timings at St. Louis Lambert International (STL) to adjust dispatch schedules for flight delays.

3SMS & Automated Text Messaging Disclosure

By checking the SMS notification agreement during the booking process or creating a Passenger Portal account, you consent to receive non-marketing transactional SMS alerts related strictly to your requested transportation.

These messages include:

• Booking confirmation and review status updates.
• Chauffeur dispatch and real-time live vehicle tracking links.
• Driver arrival notifications when the vehicle reaches your curb.

You may opt out of SMS messages at any time by replying STOP to any dispatch message or by calling our office. Standard message and data rates may apply.

4Information Sharing & Third Parties

We do not sell, rent, or trade your personal data to marketing third parties or data brokers. Information is shared solely with vetted operational partners necessary to execute your trip (e.g., licensed dispatch systems, telecommunications providers for SMS alerts, and PCI-compliant payment gateways).

5Data Security & Retention

We implement industry-standard encryption protocols (TLS/SSL) to protect data in transit and at rest. Account data and trip history are retained only as long as necessary to provide booking history, satisfy tax and financial auditing requirements, and resolve customer support queries.

6Contact Us Regarding Privacy

If you have questions about our privacy practices, wish to update your stored contact preferences, or request data deletion, please contact our privacy compliance desk: